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Synopsis
Act 1
Evan Hansen is a teenager who struggles to make friends. His therapist recommends that he write letters to himself detailing what will be good about each day. Before the first day of his senior year in high school, his mother, Heidi, suggests that he make new friends by asking people to sign the cast on his arm, which he broke by falling out of a tree over the summer.
Across town, the wealthy Murphy family—Cynthia, Larry, and their children Zoe and Connor—sit down to breakfast. Zoe and Larry berate Connor for getting high before school, while Cynthia struggles with the fact that her family is falling apart. The two mothers wonder simultaneously how to connect with their sons ("Anybody Have a Map?").
At school, Evan runs into Alana, a precocious but somewhat self-absorbed classmate, and Jared, his only (family) friend. Both Alana and Jared notice his broken arm, but neither signs his cast. Evan then runs into Connor, who interprets Evan's awkwardness as making fun of him, resulting in Connor's pushing Evan to the ground. Connor's sister Zoe, whom Evan has a crush on, feels obligated to apologize for her brother's behavior. Evan wonders if this is his destiny—to be ignored and an outcast—for the rest of his life ("Waving Through a Window").
Evan writes himself another letter. He states he has given up on having a good year and wonders whether anyone would notice if he were not there. He remarks that all his hope is now pinned on Zoe since his crush on her is the only thing that brings him happiness ("Waving Through a Window" (Reprise #1)). While printing the letter in the school's computer lab, he encounters Connor again, now much more subdued than he was in the morning, who offers to sign his cast. After signing the cast, he reads Evan's letter (which he grabbed from the printer as a favor) and becomes furious at the mention of Zoe, thinking Evan intended for him to see the letter in order to make fun of him. He storms out, taking the letter with him.
Several days pass with no sign of Connor. Evan is in an intense state of anxiety over what Connor might have done with the letter, and tells Jared online about his assignment to write letters to himself, and how he's worried about what Connor might have done with the letter ("Waving Through a Window" (Reprise #2)). Later, Evan is called to the principal's office and is told that Connor died by suicide days before, with Evan's letter found in his pocket, which they believe is a suicide note addressed to him. Evan goes to Connor's house for dinner. Jared had instructed him to "nod and confirm", avoiding lying directly or adding anything new, but his awkwardness makes him stumble and he lies, pretending they had been best friends, stating they emailed in secret. The Murphys don't question this because Larry had been reading Connor's main account. Zoe and Cynthia get into an argument, and Evan jumps in, recounting a fictional version of the day he broke his arm at an abandoned apple orchard the Murphys had visited ("For Forever"). Later, Heidi reminds Evan that he needs to begin applying for college scholarships. She mentions hearing about Connor's death, but Evan tells her not to worry and that he didn't know Connor. After realizing he needs evidence of his supposed "secret email account", Evan enlists Jared's help in creating fake, backdated email conversations between himself and Connor ("Sincerely, Me").
After Evan shows the Murphy family Connor's "emails", Cynthia is ecstatic that her son had a friend, but Larry is more hurt that Connor took his family and his privileged life for granted. When Cynthia tries to show Zoe the emails, she is angry, remembering Connor's violent and scary behavior. They argue again, but Zoe still refuses to mourn Connor ("Requiem"). Despite this, after reading the suicide note, Zoe notices that she is mentioned and asks Evan why Connor would say that about her. Evan, unable to tell her the truth, tells her all the reasons he loves her under the guise of Connor saying them ("If I Could Tell Her"). Overcome with emotion, he impulsively kisses Zoe, but she pulls away and tells him to leave.
At school, Evan and Alana notice that people are starting to forget about Connor. Spurred on by a vision of Connor, Evan enlists Alana and Jared's help in founding "The Connor Project"—an organization dedicated to keeping Connor's memory alive. The three pitch the idea to the Murphys, who agree to support the project ("Disappear"). Moved by his dedication, Cynthia gives Evan a necktie she had gotten for Connor that he had never worn and asks Evan to wear it when he speaks at Connor's memorial service. At the official launch of The Connor Project, Evan gives an inspiring speech about his loneliness and friendship with Connor, which goes viral. Zoe, overcome by the impact her brother and Evan have had, kisses him ("You Will Be Found").
Act 2
Evan and Alana pitch a fundraising idea on The Connor Project's website. In memory of Connor, they want to raise $50,000 in three weeks to reopen the abandoned apple orchard where Evan and Connor supposedly spent time. Despite Alana's total devotion to the project, Evan becomes preoccupied with his new relationship with Zoe and his newfound family in the Murphys, and begins to neglect his mother, Jared, and The Connor Project ("Sincerely, Me (Reprise)").
Heidi tells Evan that she saw the video of his speech on Facebook and asks him why he did not tell her about The Connor Project or about his friendship with Connor. He angrily responds that he did not have the time because she is never around. Overcome with emotion, he then rushes off to the Murphys', telling her that he is going to Jared's. At the Murphys', Evan bonds with Larry Murphy and confides in him about his childhood. Larry offers him an old baseball glove of Connor's that was never used ("To Break in a Glove"). Sometime later, at Evan's house, Evan makes an offhand comment to Zoe about how he and his mother do not have much money and he needs scholarships to pay for college. When he begins to mention Connor, Zoe tells him that she does not want their relationship to be about Connor, but about the two of them ("Only Us").
Evan gets into a fight with Jared, who claims that Connor's death was the best thing that ever happened to Evan – he is no longer invisible and has landed the girl of his dreams. Later, Evan goes to the Murphys', only to discover they invited Heidi over for dinner. She is mortified to learn they want to give Evan Connor's college fund. At home, Heidi and Evan fight over his secrecy and deception. Evan confesses he feels welcomed and accepted into the Murphy family in lieu of Heidi's absence. Meanwhile, Alana begins to find inconsistencies in the fake emails. Evan then asks Jared to help fix the inaccuracies, but he refuses and threatens to expose Evan, who counters that he could expose Jared's role. Heidi, Alana, and Jared converge in Evan's conscience, compounding his guilt and doubt over his decisions ("Good for You").
Evan decides he has to come clean with what he has done. Imaginary Connor attempts to talk him out of it, citing the happiness he has given the Murphys and the fate of Evan's relationship with Zoe, but Evan does not back down, angrily shouting that he needs the whole thing to be over. Connor is unconvinced and asks Evan how he broke his arm: did he fall by accident or actually let go? Evan denies suicidal intent, but Connor tells him that if he tells the truth, all he has will be gone, and the only thing he will be left with is himself ("For Forever" (Reprise)). He disappears, leaving Evan alone.
Evan goes to apologize to Alana, but she says she has given up on Evan helping her with The Connor Project as she doubts the truth of Evan's repeated statements that he was Connor's best friend. Desperate, Evan says he has proof that they were friends. He shows her the letter to himself that he wrote when he was giving up on having a good year, claiming it to be Connor's suicide note. Realizing that the letter is the key to fulfilling the fundraising goal, Alana posts it online where, to Evan's chagrin, it goes viral. As a result, many people begin to believe Connor's suicide was because of his uncaring, wealthy parents ("You Will Be Found" (Reprise)).
Evan is distraught and goes to see the Murphys, who have become the targets of hateful comments from people who believe they were responsible for Connor's death. He walks in on the three of them fighting about why Connor really killed himself and finally admits that he fabricated the entire thing, hopeful that he could forge a genuine bond with the Murphys out of the tragedy. As Zoe and her mother tearfully run out, Larry turns away from Evan in disgust. Alone once more, Evan absorbs his perceived brokenness as inescapable ("Words Fail").
Evan finds Heidi waiting for him at home. She saw the letter online and immediately knew that it was one of Evan's therapy assignments. She apologizes to Evan for not seeing how badly he had been hurting, though Evan denies her guilt due to his deception. He then vaguely admits that his fall was a suicide attempt. Heidi sits him down and recalls the day that his father moved out and how she felt so small and alone and did not know how she was going to make it by herself. In the end, however, she realized that she was not alone – she had Evan and knew that the two of them could make it through anything so long as they were together. Tearfully, Heidi promises that she will always be there for him when he needs her ("So Big/So Small").
A year later, Evan is still living at home and working at Pottery Barn to earn enough money to go to college the next semester. He contacts Zoe, whom he has not seen since the day she found out the truth, and asks if she will agree to meet him. She does, but insists that they meet at the orchard that has been reopened in Connor's memory. He apologizes for the pain he caused her family and admits that he has been reading Connor's ten favorite books after finding a list in an old yearbook in an attempt to connect with who he really was. He also thanks her and her parents for keeping his secret and reveals that they never told anyone else that his friendship with Connor was a lie. She forgives him, saying the whole ordeal brought her family closer together over the past year because "everyone needed it for something." Evan asks her why she insisted on meeting at the orchard, and she replies that she wanted to be sure he saw it, and the two share a gentle moment before they part. Evan mentally writes himself one last letter reflecting on the impact he has had on his community and finally accepts himself ("Finale").
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